Once your invitation proof has been approved by yourself, it will go directly into production. Once this happens, you will be unable to make changes to the order. Changes include embellishments, envelope colors, ink colors as well as printing type. We suggest having multiple eyes check your invitation order over for errors and correct times/locations.
All designs in our semi-custom stationery collection are set designs. Slight variations like wording and other things can be made on the designs. You can choose things like printing type, ink colors as well as the information included on the invitations.
If you would like major changes to the suites, please inquire under our custom wedding collections. We would be more than happy to give you a quote for the changes/adjustments that you are inquiring about. Major changes would be custom artwork, font changes, or formats.
Some of our embellishments are handmade such as wax seals and there will be slight variations from each piece. Letterpress printing can also have slight variation in the impressions into the paper. We don’t consider these flaws but the beauty of timeless pieces for your family to cherish years to come.
Colors can vary between computer screens and printed products. Colors can also print different based on your paper selections. We highly recommend ordering a sample set to see everything in person. We do our best to match colors perfectly but just know that color can change slightly between some batches.
Each project will vary with the time that it takes to produce depending on printing type, embellishments and other factors. Below is a general timeline of what you can expect for each printing type after your order/proof is approved:
Digital: 7-10 days
Letterpress: 10-14 days
Foil: 10-14 days
Embellishments: 14-20 days
Each order is sent via UPS or USPS and tracking is included. Korynne + Company will provide Tracking and Shipping information to CLIENT once the designs have been printed, packaged, and shipped out to you. Once the item is shipped to CLIENT, Korynne + Company cannot be held responsible for damages, loss, or other shipping circumstances. Korynne + Company is unable to provide tracking updates beyond the information that third party mail carriers release. Majority of domestic orders are shipped 2-5 day shipping depending on location. Please keep mail delays in mind when ordering during the holiday season as there will potentially be delays that can effect your timelines. We always suggest ordering and sending mail early when around the holidays.
Due to the nature of our products, we are unable to accept returns, cancellations or exchanges. This is due to the customizations with each order. No refunds will be given to the Client when it is due to an error made by the client during the proofing process. We suggest going over your order multiple times to make sure there is no errors before submitting your order. If there is an error made on our end, we will reprint your order complimentary.
All of the personal information provided to us on our website is only used to communicate with you and to fulfill your order. Your information will never be shared or sold your to any third party.
All proofs and design elements are the intellectual property of Korynne & Company. Proposals, quotes, and proofs may not be shared, copied, or imitated with or by any person. Exceptions are made only for parties directly involved with CLIENT’s wedding, i.e. wedding planner, parents, significant other. As all custom designs created by Korynne & Company are owned by Korynne & Company. The custom designs cannot be printed by the bride, groom, parents of the couple, or any third party other than Korynne & Company. This includes crests, stationery artwork, motifs, patterns, illustrations, design elements and calligraphy. An exception will be made if Korynne & Company sells an extended license of the artwork to CLIENT. Extended licenses are $100 per design, per outside use. CLIENT understands that any unauthorized use of design elements will result in an invoice from Korynne & Company for the applicable licensing fees accrued, which must be paid in 10 business days to avoid Korynne & Company referring the unpaid amount to collections. CLIENT is responsible for any fees from unauthorized artwork usage. Please note that Korynne & Company utilizes the professional printing and production companies, which will allow CLIENT’s designs to be created in a professional and quality manner, so it is recommended to order any and all corresponding pieces through Korynne & Company.
Korynne & Company owns all copyrights in any and all work(s) created or produced pursuant to federal copyright law (Title 17, Chapter 2, Section 201-02 of the United States Code), whether registered or unregistered. Any and all products, whether tangible or intangible, produced or created in connection with, or in the process of fulfilling this Agreement, are expressly and solely owned by Korynne & Company and may be used in the reasonable course of Vendor’s business. CLIENT acknowledges that Korynne & Company has the right to also use images, design elements, calligraphy, etc. from any portion of the work for portfolio or marketing purposes. CLIENT may request that Korynne & Company delay posting photos or imagery publicly until after the event date. Korynne & Company represents that VENDOR owns the rights to the designs that are created for CLIENT under this Agreement, or has secured such rights to any third-party content incorporated into the final design(s); and that VENDOR’s work does not violate the patent, copyright, trade secret or other property right of any person, firm or entity.
SHIPPING If applicable to the project, VENDOR will provide Tracking and Shipping information to CLIENT once the designs have been printed, packaged, and shipped. Once the item is shipped to CLIENT, VENDOR cannot be held responsible for damages, loss, or other shipping circumstances. VENDOR is unable to provide tracking updates beyond the information that third party mail carriers release.
RUSH FEES AND EXPEDITED SHIPPING Custom artwork requires concept creation, sketching, painting, proofing, printing, assembly and shipping. Failure to comply with suggested timelines and due dates may affect the delivery of and fees for the Service provided. To ensure delivery for CLIENT’s event, an additional rush fee of 15% of the total invoice will be applied if information and/or CLIENT Content is not received in a timely manner. VENDOR will outline all dates and timelines for information needed and will remind CLIENT if additional information is needed. Expedited shipping charges will be billed on the final invoice if incurred. CLIENT will be notified of any additional costs before billing.